At Eskento LLC, we want you to be happy with your purchase. If you are not completely satisfied with your Gardening Tools purchase, we provide a clear return and refund policy to ensure a hassle-free shopping experience.

1. Return Request
   Application Time: You have 14 days from the date you received the item to request a return.
   Application Method: Please log in to your account, go to the “Order History” page, select the item you need to return, and fill out the return request form.
2. Product Status
   Return Conditions: Returned items must be in unused condition with original tags, packaging and accessories. We do not accept returns of used or damaged items.
   Screening: All returned items will be inspected upon receipt. Only eligible items will be refunded.
3. Refund Processing
   Refund Method: Refunds will be processed through your original payment method, and the processing time is usually 2 business days. Please note that bank processing times may vary.
   Shipping Policy: We will cover the shipping costs for returns due to product quality issues (e.g., defective or wrong shipment). For all other returns, shipping costs are the responsibility of the customer.
4. Return Process
   Packaging Items: Please return items in the original packaging to ensure that the items are not damaged during shipping.

Attaching a Return Label: Please include a completed return request form in the package. If you do not receive a return label, please contact Customer Service for assistance.

Return Address: Please send returns to the following address: 55395 Big River Dr, Bend, OR 97707-2560

5. Contact Us
   If you have any questions or need further assistance with the return or refund process, please feel free to contact our Customer Service team at the following methods:

Email: help@eskento.online

Thank you for choosing Eskento LLC. We are happy to help you and ensure that your shopping experience is pleasant and worry-free!